South West Trains & the London Waterloo Upgrade


South West Trains are investing over £800million to provide the biggest package of improvements for passengers travelling on the railway to and from London Waterloo for decades.

The number of passenger journeys on this line has more than doubled in the last twenty years to 234million and is expected to increase by a further 40% by 2043.

The aim of the works is to:

  • Create a spacious, modern and accessible station concourse by rebuilding the former Waterloo International Terminal.
  • Increase services by bringing platforms 20–24 back into use
  • Introducing modern facilities along with new track and signalling
  • Allow longer ten-carriage trains to run to suburban routes by extending platforms 1–4

This summer, between 5 and 28 August inclusive, fewer South West Trains services will run while work starts.

The impact on your journey will vary depending on when and where you travel but as fewer trains will be running your journey might be changed in the following ways, even if you are not travelling into London:

  • The majority of stations will have fewer train services
  • Services and stations will be busier than usual, especially in the morning and evening peaks on weekdays
  • Some journeys are likely to take longer
  • There will be queuing systems outside some stations
  • A small number of stations will be closed
  • Other operators’ services will also be busier while passengers take alternative routes, including London Underground.

There will be changes to your journeys but South West Trains will be doing everything they can to reduce inconvenience and make your journey as smooth as possible, including:

  • Run longer trains throughout the day to provide more space and help you travel outside of the busiest times
  • Temporarily open platforms 20-24 (the former Waterloo International Terminal) to reduce some of the impact of closing platforms 1-9
  • Continue to provide information in advance to help you plan your journey
  • Work round the clock to finish the works as quickly as possible

This is the biggest investment to this railway for decades. It will provide a bigger and better London Waterloo, with improved facilities and also provide space for 30% more passengers during the busiest times of the day. This investment will also pave the way for providing more space and journeys for longer distance passengers in the near future.

For all the up to date information, frequently asked questions and train service information tailored to your home station please visit the South West Trains website.

Posted on 06/03/2017